This section describes the upgrade from versions 3. Use the realtime agent adherence configurationpage to provide totalview with a realtime stream of realtime agent adherence data. Aggregates statistics from the genesys customer interaction management platform and writes them to a file once per every 15 or 30 minute intervals for iex totalview. This includes highly dynamic, parallel, and multicore applications that run on diverse hardware from desktops to supercomputers. Join thousands of contact centres all over the world and start relying on iex totalview to enhance performance, improve productivity, streamline tasks. Oracle database to obtain information on jobs and agents. The totalview server and clients admin, client, switchboard and receptionist the totalview database if necessary. Install wfm historical and rta software on your workforce management servers or on another designated server as described in installing wfm on an application server. Smartbridge in reality can bring in great savings to business by saving time to create xml files and running unix commands.
On this website we use cookies to enhance your experience and monitor user preferences for analytics purposes. I want to capture configuration setting of iex totalview application attached pic. The avaya iq admin pc was used to access the iexrta menu and the avaya iq oam interface using an internet browser. The various connector files in the installfiles folder. The program has been designed to give call center agents and supervisors access to work schedules and work targets through their own web browsers. Its depth has attracted the worlds largest and most exacting community of wfm professionals. Connectivity to joint file share or ftp location on wfm server blue pumpkin, iex, gmt, invision, or aspect ewfm access to pureconnect database instance on sql server or oracle. Oracle database option provides customers with the ability to use an open, industry standard database in conjunction with totalview. Wfm with gmt or iex workforce management software if you are using wfm with the gmt or iex workforce management software, do the following.
Select iex integration wizard from the tools menu of taske console to launch the taske iex integration wizard. Nasdaq nasdaq 100 emini nasdaq nasdaq level ii nasdaq quote. Try totalview for free nasdaq offers a 30day free trial to new totalview subscribers through market data distributors. Integrating iex totalview with taske contact taske support. Iex unveils agent webstation for totalview workforce management. The focus of these application notes is on the configuration of avaya operational analyst to. Access to workforce managementspecific information in the totalview system also provides unique kpis and dashboards designed to help improve the performance of a companys workforce planning and forecasting teams.
This section describes the configuration needed on the iex totalview supervisor to establish a connection with the iex totalview workforce management server. Taske call center reporting software provides uptothesecond realtime views of all callers waiting for or speaking with agents, historical reporting on all inbound, outbound and extensiontoextension call activity as well as a call search tool with cradletograve views of every call in. Tklc and leading developer of call centre products, today announced the addition of the agent webstation module to its totalview workforce management software. For your convenience howardforums is divided into 7 main sections. Top workforce optimization software, how to select the best human. Agent webstation plus features database setup for using plus features. Feel free to explore the contents of this section using the menu on the left. The totalview installation kit handles the installation of the totalview solution consisting of the following parts. Cic integration to workforce management historical and.
Software deployment package development silent install commands wise solutions, inc. These data api clients act as a conduit between iex totalview and the avaya operational. Software deployment unknown totalview unknown totalview 3 totalview totalview 3 how to silently uninstall iex total view. Smartbridge provides advanced, trouble free and seamless interface with ease of use to iex users to integrate smartsync with other applications including. Qpc provides iex totalview as a software as a service saas solution that will make it easier for you to carry out resource planning efficiently and effectively. Subscribers to this historical product may download the totalviewitch daily transaction logs on a. Learn about the best totalview alternatives for your network performance monitoring software needs. Application notes for configuring nice iex workforce.
The actual developer of the software is iex corporation. Contact center software gplus adapters for iex totalview and aspect ewfm iex totalview workforce management systems. Iex, a tekelec company and provider of contact center workforce management solutions, has announced its totalview smartsync suite, an open solution for advanced contact center integrations. Iex totalview workforce management is a work force management solution that provides. Totalview workforce management, free totalview workforce management software downloads, page 3. Totalview debugging software provides the specialized tools you need to quickly debug, analyze, and scale highperformance computing hpc applications. Complete workforce management system for hr managers and business owners brings professional employee management to your enterprise. Iex cloud lets us focus on building features that delight our users, making commonstock the most powerful place to find, share and. I am creating package for totalview software through wisepackstudio. It helps your center forecast and plan more accurately and schedule more effectively. Iex cloud is a gamechanger for commonstock and a cornerstone of our investment groupchat platform. Ma eliza refugiovargas virtual assistantoperations.
Totalview is the worlds leading business management software for small and medium sized companies. May 24, 20 scott wales explains how to control totalview. Iex totalview workforce management is installed and configured by the iex implementation. From my understanding, iex has made a plethora of data available to us for free, i just dont know how to access it. The totalview agent webstation allows call centre agents to utilise a web browser to view call statistics and. Feb 15, 2012 select iex integration wizard from the tools menu of taske console to launch the taske iex integration wizard. Join thousands of contact centres all over the world and start relying on iex totalview to enhance performance, improve productivity, streamline tasks and integrate data in your operation. Obtain ior file iex totalview workforce management uses the event service interface from avaya proactive contact to obtain realtime agent events. The upgrade procedure updates the following modules in the totalview solution. Iex totalview workforce management wfm software provides a centralized platform for optimizing the performance of your contact center. Wfm technical reference introduction to workforce management. Iex totalview manage agent preference, time off requests, and shift bid processes function as a consultant to clientoperations on staffing requirements, setting thresholds overhead, time off. Smartsync puts totalview workforce management in the center of contact center operations with its seamless integration process. Invisioninjixo cloud version of invision pipkins applies only to rta other requirements.
Authorized users must stop using the software and delete it and any accompanying license key from any non mitowned computers they have installed it on when they cease to be affiliated with mit. Iex totalview is a scalable workforce management tool that is designed to enable contact centers to improve planning and scheduling, enhance performance and streamline tasks. Totalview can be upgraded from previous installed totalview versions. The totalview server and clients admin, client, switchboard and receptionist initial database and an optional demo database. Virtualisation among key benefits of iex totalview.
Vodafone turns to iex to boost scheduling efficiency. Webstation a central portal to access all core functionality makes it easy. Vodafone turned to iex corporation, a subsidiary of nice systems news alert. For more than two decades, nice iex workforce management wfm has led the market in product innovation by offering the most complete and configurable solution on the market, attracting the worlds largest community of exacting wfm professionals. By using our site, you agree to the use of cookies. Application notes for iex totalview workforce management with. Smartbridge is a user friendly tool capable of importing and exporting data from totalview database using smartsync.
Richardson, texas september 1, 1999 iex, a tekelec company nasdaq. Totalview lies within development tools, more precisely debugging tools. Communication between nice iex wfm client and contact centre rsm server is through ip networks lans and wans, based on a connectionbased pointtopoint protocol for corba communication, and ip multicast data for the realtime data. Totalview is a sophisticated and powerful tool used for debugging and analyzing both serial and parallel programs. Smartbridge totalview workforce management software. Here, you will find everything you need to know about setting up, managing and using totalview, including the totalview admin, totalview pc client, totalview time, totalview smartphone clients and more. Futuresoft provides consulting on wfm tool iex totalview to meet the desired. Totalview workforce management software free download. Sql server or oracle tables added to existing i3 database repository. Agents access the agent webstation modules using a supported internet web browser e. Nice iex workforce management wfm is the most complete and configurable solution on the market. Iex cloud lets us focus on building features that delight our users, making commonstock the most powerful place to find, share and discuss the worlds. Configuration with iex totalview and avaya operational analyst jao. Nice also hosts the worlds largest community of industry professionals.
Iex corporation, a nice systems company, has released version 3. Get a free nice iex workforce management price quote and demo, plus. Nasdaq offers a historical record of the order and trade transaction data from the totalviewitch data feed. Iex totalview is the leading workforce management software because it uniquely combines a system proven in realworld operation with exceptional services from qpc designed to ensure your success. Howardforums is a discussion board dedicated to mobile phones with over 1,000,000 members and growing. All the scale and performance of enterprise software. My reasoning for vba is so that i am able to use an input list from a workbook for tickers, and would be able to put this data access in many workbooks. It supplies realtime information to let you better manage the performance of your people and your operation. Contact your distributor to request your free trial of totalview data.
Maintain agent level information within scheduling software database i. Iex totalview workforce management software, now named nice iex workforce management, enables even the most complex multisite, multiskill and multichannel call centers to forecast staffing needs, schedule their representatives time, and effectively manage change every day. An efficient, effective call center, happy, productive agents, and a more positive. Totalview 2020 on this website we use cookies to enhance your experience and monitor user preferences for analytics purposes. Iex unveils agent webstation for totalview workforce. Cic integration to workforce management historical and real. For historical data, iex totalview workforce management queries the avaya proactive contact.
The ccms historical connection utilizes a database query to extract 30minute summary. Program at the avaya solution and interoperability test lab. Package studio wise package studio totalview i want to capture configuration setting of iex totalview application attached pic. The smartbridge system includes a comprehensive online help and reference tool that explains each. The totalview webstation program is developed by iex corporation, a subdivision of nice systems ltd. Agent instructions to use agent webstation the agent webstation software provides several modules for agents and each provides a unique function. These application notes assume that the iex totalview workforce management server has already been installed and configured with the job and agent information from avaya proactive contact. Iex total view holds a wealth of valuable information in its database information that is crucial for the operation and useful for many other applications within. The iex totalview supervisor workstation was used to view the realtime agent data. Totalview is a guibased source code defect analysis tool that gives you unprecedented control over processes and thread execution and visibility into program state and variables. Realtime server ip port verify that the port setting is correct. The only workforce management solution on the market with embedded ai and ml, nice wfm is the most advanced and most accurate workforce management tool to date. Totalview is licensed for use by mit faculty, students, and staff for nonprofit mit academic, research, or administrative purposes.
These companies and individuals value the ability to finetune the solution to their specific environment, delivering the greatest forecasting. It uses intuitive decisionmaking to uncover hidden patterns, make accurate forecasts and identify the best forecasting model. Application notes for iex totalview workforce management. Taske call center reporting software provides uptothesecond realtime views of all callers waiting for or speaking with agents, historical reporting on all inbound, outbound and extensiontoextension call activity as well as a call search tool with cradletograve views of every call in your system. New online scheduling software totalview webstation. Before iex cloud, we spent ten times the money and ten times the effort wrangling a haphazard mess of apis. Integrating iex totalview with taske contact taske. Nice iex wfm is a proven solution that helps engage employees across an organization.
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